Privacy Policy – Data & Cookies

Last updated:

Information we collect

We collect the information you give us when you use the contact form: name, email address, and message content. We do not collect sensitive categories of data. In Australia we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

How we use your information

We use your information to reply to your enquiries, to manage our relationship with you, and to improve our site and services related to cooling towels and accessories. We do not send unsolicited commercial electronic messages. In Australia we comply with the Spam Act 2003 (Cth); you can unsubscribe or ask us to stop marketing communications at any time via our contact page.

Legal basis for processing (GDPR)

Where GDPR applies, we process your data on the basis of your consent when you submit the contact form, and where necessary for our legitimate interests in responding to enquiries and running our business.

Sharing and disclosure

We do not sell your personal data. We may share it with service providers who help us operate the site (for example hosting or email delivery) under strict confidentiality. We may disclose data if required by law.

Data protection

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration. Data is stored on secure servers and access is limited.

Your rights and choices

You have the right to access, correct, or delete your personal information, to restrict or object to processing where applicable, and to data portability where the law provides for it. To exercise these rights, use our contact page. If you are in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International transfer of data

Your data may be processed in Australia or in countries where our service providers operate. We ensure appropriate safeguards where required by law for such transfers.

Data retention

We keep your contact form data for as long as needed to respond and for a reasonable period for record-keeping and legal compliance, after which it is deleted or anonymised.

Children's privacy

Our site is not directed at children. We do not knowingly collect personal data from minors. If you believe we have received data from a minor, please contact us and we will delete it.

Third-party services

We may use third-party services that process data on our behalf or independently. These may include: conversion tracking and remarketing (e.g. Google Ads), analytics (e.g. Google Analytics), and the Google Maps API for displaying maps. Each provider has its own privacy policy; we encourage you to review them. We do not control data collected by these services beyond our own settings.

Use of cookies

We use cookies and similar technologies as described in our Cookies Policy. By using this site you consent to our use of cookies in line with that policy.

Policy updates

We may update this policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review it periodically.

Contact information

For questions about this privacy policy or your personal information, please use our contact page. Our Australian address and contact details are listed there. We aim to respond to enquiries within a reasonable time.